Contacting support and response times

How to reach us and how quickly we aim to reply.

Use the Contact support form in the Help Centre while signed in. Paste the player's support report if your question is about playback.
Our reply appears under 'Your requests' on the same page. Playback errors with a diagnostic report go straight to our engineering team.
During an incident, a notice appears at the top of the site and on the known issues page.